Contact and Support§
Users should direct any queries relating to their use of Research Computing services to the Research Computing Support Team at email@example.com (see below). The team will respond to your question as quickly as possible, giving priority to requests that are deemed urgent on the basis of the information provided.
Availability: 9:30am - 4:30pm, Monday - Friday, except on Bank Holidays and College Closures.
We aim to provide to you with a useful response within 24 hours.
Please do not email individuals unless you are explicitly asked to do so; always use the rc-support email address provided.
Research IT Services holds drop-in sessions roughly every two weeks which at least one member of the Research Computing team usually attends. More details and dates for these sessions are available on the the RITS pages.
If you have a particularly complex problem, it may be useful to email the support address, firstname.lastname@example.org, beforehand so that the person attending can prepare.
The Research Computing Team are located at:
1-19 Torrington Place Floor 6 London WC1E 7HB
Please note that this is a busy, mixed-group office, and people attempting to gain support by walking in uninvited may not be made welcome.